Fill-In-The-Blank (2 points each) 1. All managers perform four major functions:

Fill-In-The-Blank (2 points each) 1. All managers perform four major functions: planning, organizing, leading, and _____________. 2. Leaders perform the __________ role when they represent the organization or department in legal and social activities. 3. _________ is a combination of traits that classifies an individual's behavior. 4. Leaders set the culture, priorities, policies, and ____________; all of these have an impact on overall job satisfaction 5. When a leader takes away a worker’s dignity by embarrassing them, a leader loses their___________. Scenarios (3 points each) 1. Which hierarchy of need is affected when a person is not made to feel significant, useful, and worthwhile, or if they are not recognized for his/her unique contributions to the overall goals of the organization? ________________________________________________ 2. John’s supervisor called a personal meeting with John, and he asked him what was wrong, and what he noticed with John’s quality of work. John told him that he is bored with his job, and that he doesn’t allow him any creativity or responsibility. John told his supervisor that he recently completed his Bachelor’s degree, and that he is ready for more demanding tasks. After hearing all of this, John’s supervisor knew that he had to come up with a way to motivate John, unless he risks the chance of losing a good employee. The supervisor decided that he will give John more responsibility, and allow him to be more in control over his own work. Which Hierarchy of Needs is John’s supervisor utilizing? ____________________________________________________ 3. Mary is a new supervisor and most of her subordinates are good at their jobs and have the ability to get things accomplished, although the tasks are complex. Which Leadership Style would be most appropriate to support this type of work environment based on the situational factors? _______________________________________________________ 4. Tom is currently looking for a job as a Human Resources Manager, and he knows that he has to use all the networking that he can to successfully get the job that he desires. He plays golf, and he knows a lot of influential people that he can give his resume to. He realizes that he must use all the resources that he can to help him obtain a job. Which source of power is Tom using? ____________________________________________________ 5. Rent-Save is a company that rents furniture. As most people know, many of these types of rental companies rent to people that more than likely don’t have any other way to obtain items such as: TVs, appliances, and various types of electronics. Most of these types of furniture renting companies are known for practices focused on low-income, unsophisticated customers, or people with poor credit–these practices often includes exorbitant fees; However, Rent-Save is a company known for charging a reasonable amount of interest, and they are not only concerned with maximizing profit, but making their customers happy, and creating a trusting relationship with their customers. Rent-Save ranks #1 against all competitors, and this is primarily due to the fact that they are not in business for only themselves; Rent-Save believes that they have an obligation to maintain ethics, and ensure their customers and supporters are benefited as well from their decisions. Rent-Save is displaying: ________________________________________________________ True/False (1 point each) 1. _____A leader has a formal title and can be found anywhere in the organization. 2. _____ Effective leaders are born with some leadership traits, but have to develop their leadership ability further. 3. _____A leader should have a leadership style that is used for all situations he/she encounter. 4. _____Criticism is appropriately as long as it is not destructive. 5. _____The Directive leadership style is the best for followers with external locus of control. Short Answer (2 points each) 1. Does a leader always hold a formal title and often a part of upper level management? 2. What are some examples of work-life conflict, and what can be done to manage it? 3. Daily, leaders are faced with situations where they have to make ethical or unethical choices. What things influence a leader’s choice on their decisions when facing these situations? 4. Why do internalizers often have an advantage over externalizers for career advancement? 5. What does it mean when the text states that “Effective Leaders are born with some leadership traits and abilities, but must further those abilities?”