Assignment 1: Business Process Modelling1. Description:This is an individual ass

Assignment 1: Business Process Modelling1. Description:This is an individual assignment and is worth 20 marks. Please submit a digital copyto the Moodle site by the due date.2. Assignment details:Quality and service excellence is the cornerstone of the University of WollongongLibrary commitment to staff and students. Located throughout NSW and the world,libraries and access centres support over 20,000 students and staff, providing access tohalf a million books, over 106,955 journal titles, 610 databases (online collections ofjournal articles) and 246,450+ e-books.The handling of delays for delivering books and journals back to the library today isvery inefficient. The existing IT system is able to automatically send a reminder to thecustomer about the delay, but the handling of the delay is done purely manually by thelibrarians if the customer does not return the book or journal. The management of theLibrary has decided that the delay process should be managed by a business processmanagement system. A business consultant interviewed a number of librarians abouthow they handle delays. The interviews result in a heterogeneous view of the practiceof handling delays. The (hypothetical) scenario of handling a delay can besummarised as: